Shipping policy

1. Shipping Coverage

JUITOY currently ships to eligible delivery addresses within the United States.

Free standard shipping is available for eligible U.S. delivery addresses. Shipping availability is subject to carrier serviceability and may vary depending on the destination.

Certain remote areas, island locations, or other addresses that are not supported by our carriers may not be eligible for delivery. If we are unable to ship to the address provided, we will contact you by email before shipment.

At this time, JUITOY does not offer international shipping.

2. Estimated Delivery Time

Total estimated delivery time is calculated as follows:

Total Delivery Time = Processing Time + Shipping Time

• Processing time: 1–2 business days
• Standard shipping time: 3–5 business days after shipment
• Total estimated delivery time: 4–7 business days

Business days are Monday through Friday, excluding U.S. public holidays.

Delivery estimates are not guarantees and may be affected by the destination, carrier conditions, weather, public holidays, peak seasons, or other circumstances outside our reasonable control.

3. Order Processing

Orders are generally processed within 1–2 business days after the order and payment have been successfully confirmed.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

During promotional periods, peak seasons, unusually high order volumes, or other unexpected circumstances, processing may take longer. If there is a significant delay in processing your order, we will contact you by email.

4. Standard Shipping

JUITOY provides free standard shipping for eligible orders delivered within the United States.

Standard shipping normally takes approximately 3–5 business days after shipment.

Because standard shipping is provided free of charge, there is no standard shipping fee to refund.

5. Expedited Shipping

Expedited shipping may be available upon request.

To request expedited shipping, please contact us at support@juitoy.com. Availability, shipping cost, and estimated delivery time depend on the destination address and carrier service.

After reviewing your delivery address, we will confirm the available expedited shipping option, estimated delivery time, and applicable fee by email.

Expedited shipping is not confirmed until the applicable option and fee have been agreed upon by email and payment has been completed.

Refund eligibility for expedited shipping fees is governed by our Refund Policy.

6. Shipping Methods, Costs, and Estimated Time

Certain remote or island locations may not be supported by our available carriers, even when a standard or expedited shipping option is requested.

7. Order Tracking

After your order has shipped, we will send a shipping confirmation email containing the available tracking information.

You can use the tracking number to review the delivery status through the carrier’s tracking system.

Tracking information may require some time to appear or update after the carrier receives the package.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before submitting your order.

If you notice an error after placing your order, contact us immediately at support@juitoy.com.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, address changes cannot be guaranteed once warehouse processing has begun or the package has been transferred to the carrier.

9. Incorrect Addresses and Reshipping Costs

If a package cannot be delivered or is returned because the customer provided an incorrect, incomplete, or undeliverable shipping address, the customer will be responsible for any additional shipping cost required to resend the package.

Before arranging reshipment, JUITOY will contact the customer by email to confirm the corrected address and applicable reshipping cost.

Reshipment will be arranged after the corrected address and required payment have been confirmed.

10. Failed Delivery, Refused Packages, and Returned Shipments

If a package is returned because of a failed delivery attempt, refusal of delivery, an incorrect address, an incomplete address, or another customer-related reason, we will contact you by email to review the available options.

Additional shipping costs may apply if the package must be shipped again for a customer-related reason.

Customers should monitor the tracking information and make reasonable arrangements to receive the package.

11. Delayed, Lost, or Missing Packages

If your package is delayed, appears to be lost, or is marked as delivered but has not been received, please contact us at support@juitoy.com.

Please include your order number and tracking number so we can review the shipment with the carrier.

In some cases, we may ask you to contact the carrier directly or confirm the delivery details with household members, neighbors, building staff, or the local delivery office.

JUITOY is not responsible for delays caused by carriers, weather conditions, natural disasters, public holidays, incorrect shipping information, delivery access restrictions, or other circumstances outside our reasonable control. However, we will make reasonable efforts to assist with reviewing the shipment.

12. Changes or Cancellation Before Shipment

If you need to change or cancel your order, contact us as soon as possible at support@juitoy.com.

We may be able to update or cancel an order if it has not yet been shipped by our warehouse.

Once an order has shipped, it cannot be canceled or redirected through our normal order processing system and must be handled according to the applicable delivery or return procedure.

13. Contact Us