Privacy policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the JUITOY website, checkout, customer accounts, customer support channels, marketing forms, and other services that link to this policy.

It does not apply to third-party websites, platforms, applications, or services that have their own privacy policies.

2. Personal Information We Collect

The personal information we collect depends on how you interact with JUITOY.

We may collect the following categories of information:

• Contact information: such as your name, email address, telephone number, billing address, shipping address, and other contact details.
• Order and transaction information: such as products purchased, order number, order value, payment status, shipping method, delivery status, returns, refunds, exchanges, cancellations, and warranty requests.
• Payment-related information: such as payment method, transaction confirmation, billing details, and fraud-prevention results. Payments are processed by third-party payment providers, and JUITOY does not store complete payment card numbers.
• Account information: such as account credentials, saved addresses, order history, account preferences, and account activity if you create or use a customer account.
• Customer support information: such as messages, order details, photographs, videos, product issue descriptions, and records of support, return, refund, exchange, or warranty communications.
• Device and network information: such as IP address, browser type, operating system, device type, device identifiers, language, approximate location derived from IP address, and network information.
• Website usage information: such as pages viewed, links clicked, products viewed, search activity, cart activity, referring pages, session duration, checkout activity, and interactions with website features.
• Marketing information: such as email subscription status, marketing preferences, promotion participation, campaign engagement, and information used to measure advertising performance.
• User-submitted content: such as reviews, ratings, comments, survey responses, photographs, videos, and other content you choose to submit.
• Fraud, security, and compliance information: such as information used to detect suspicious activity, prevent unauthorized transactions, protect our website, verify requests, and comply with legal obligations.

3. Sources of Personal Information

We may collect personal information from:

• You directly, including when you place an order, create an account, submit a form, contact support, request a return, or subscribe to marketing
• Your browser or device automatically through cookies, pixels, tags, local storage, and similar technologies
• Our e-commerce, payment, shipping, customer support, analytics, advertising, review, security, and marketing service providers
• Advertising and social media platforms when you interact with our advertisements or social media content
• Other parties when permitted by law, including fraud-prevention and identity-verification providers

4. How We Use Personal Information

We may use personal information for the following purposes:

• Process, confirm, fulfill, and manage orders
• Process payments and prevent unauthorized transactions
• Arrange shipping, tracking, delivery, returns, refunds, exchanges, cancellations, and warranty service
• Communicate about orders, delivery status, support requests, policy updates, and service-related matters
• Provide customer support and review product-related issues
• Create and manage customer accounts
• Operate, maintain, personalize, and improve our website and services
• Understand website usage, customer behavior, and product interest
• Measure website, campaign, and advertising performance
• Provide marketing communications where permitted and based on your preferences
• Provide or measure personalized and targeted advertising where permitted by law
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our policies
• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations
• Establish, exercise, or defend legal claims
• Carry out other purposes disclosed to you at the time information is collected

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate the website and understand how it is used.

These technologies may be used for:

• Essential functions: including shopping cart, checkout, account login, payment processing, fraud prevention, and security
• Preferences: including language, region, display, and other settings
• Analytics: including measuring traffic, navigation, engagement, and website performance
• Personalization: including remembering products viewed and improving the shopping experience
• Advertising: including campaign measurement, audience creation, remarketing, and targeted advertising where permitted

Where a cookie banner or Cookie Preferences tool is available, you can use it to manage non-essential cookies and similar technologies. You can also control cookies through your browser settings. Disabling certain cookies may affect website, cart, checkout, account, or personalization features.

6. Shopify and Our E-Commerce Platform

Our online store is powered by Shopify. Shopify processes personal information to provide the store, checkout, payment, security, fraud-prevention, analytics, and related platform services.

Depending on the Shopify features enabled for our store, Shopify may also process information to provide enhanced services such as personalization, measurement, fraud protection, and advertising-related features.

You can learn more about Shopify’s handling of consumer personal information and available privacy controls through:

• Shopify Consumer Privacy Policy
• Shopify Privacy Controls

7. Analytics, Advertising, and Personalization

We may use analytics, advertising, and website-experience services to understand website activity, improve our services, measure campaigns, prevent fraud, and display advertisements.

These services may include, as applicable, Shopify, Google Analytics, Google Ads, Meta, Microsoft Clarity, review platforms, email marketing providers, and similar service providers.

These providers may collect or receive device information, identifiers, IP address, website activity, product interactions, cart or checkout events, and purchase or conversion information.

Depending on applicable law, certain disclosures of personal information to advertising or analytics partners may be considered a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

• E-commerce platform providers: to operate our online store, checkout, accounts, and order-management systems
• Payment providers: to authorize, process, and secure transactions
• Shipping and logistics providers: to deliver orders, provide tracking, and manage delivery issues
• Customer support providers: to respond to messages and manage support requests
• Marketing and email providers: to send communications and manage subscription preferences
• Analytics and advertising partners: to measure website activity and campaigns and, where permitted, support personalized or targeted advertising
• Review and user-content providers: to collect, manage, and display product reviews or other submitted content
• Security and fraud-prevention providers: to detect suspicious activity and protect transactions and website users
• Professional advisers: such as accountants, auditors, insurers, consultants, and legal advisers
• Government authorities or other parties: where required by law or reasonably necessary to protect rights, safety, property, or legal interests
• Parties to a business transaction: in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction

Service providers may process personal information only for authorized purposes, according to their agreements with us and applicable law.

9. Sale, Sharing, and Targeted Advertising

JUITOY does not sell personal information in exchange for monetary payment.

However, certain uses of advertising, analytics, personalization, or similar technologies may involve disclosures that are considered a “sale” or “sharing” of personal information, or processing for targeted advertising, under certain U.S. state privacy laws.

Where applicable, you may opt out of these activities by visiting:

Your Privacy Choices

Where required by applicable law, we also recognize supported Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or targeted advertising for the browser or device sending the signal.

An opt-out request may apply only to the browser or device used to submit the request unless you are signed in and applicable technology allows the preference to be associated with your account.

We do not knowingly sell or share personal information of consumers under 16 years of age for targeted advertising.

10. Marketing Communications and Promotional Offers

If you subscribe to marketing communications, we may send product updates, promotional offers, cart reminders, and other marketing messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us. Unsubscribing from marketing does not prevent us from sending transactional or service-related communications about orders, returns, refunds, security, or account activity.

From time to time, we may offer discounts or other benefits in connection with voluntarily joining our marketing list. The material terms of each offer will be presented when the offer is made. Where required by law, additional notice regarding the promotional program will be provided.

11. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have some or all of the following rights:

• Request access to personal information we hold about you
• Request information about the categories, sources, purposes, and recipients of personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a portable copy of certain personal information
• Opt out of the sale or sharing of personal information
• Opt out of processing for targeted advertising
• Limit certain uses or disclosures of sensitive personal information where applicable
• Withdraw consent where processing is based on consent
• Appeal a decision regarding a privacy request where applicable
• Exercise privacy rights without unlawful discrimination

To submit an access, correction, deletion, portability, or other privacy request, contact us at support@juitoy.com.

To opt out of sale, sharing, or targeted advertising where applicable, use our Your Privacy Choices page.

We may request information reasonably necessary to verify your identity and process your request. We will use verification information only for verification and request-processing purposes.

If we deny a request, you may reply to our decision to request an appeal where applicable law provides an appeal right.

12. Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf.

We may require the authorized agent to provide proof of authorization, and we may ask you to verify your identity or confirm that you authorized the request.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of our relationship with you
• Order, return, refund, exchange, and warranty requirements
• Customer support and dispute-resolution needs
• Fraud-prevention and security requirements
• Tax, accounting, legal, regulatory, and recordkeeping obligations
• Applicable limitation periods and legal claims

When personal information is no longer reasonably required, we may delete, anonymize, or securely retain it as required or permitted by law.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, or electronic storage system is completely secure. We therefore cannot guarantee absolute security.

You are responsible for keeping account credentials confidential and for notifying us if you believe your account or personal information has been compromised.

15. International Processing and Transfers

JUITOY and our service providers may process and store personal information in the United States and other countries where we or our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws where you live. Where required, reasonable safeguards are used for international transfers of personal information.

16. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact support@juitoy.com so we can review and, where appropriate, delete the information.

17. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment providers, carriers, or other external services.

We do not control and are not responsible for the privacy practices, security, content, or policies of third parties. We encourage you to review the privacy policy of each third-party service before providing personal information.

18. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no single accepted standard for responding to Do Not Track signals, our website may not respond to those signals.

Where required by applicable law, supported Global Privacy Control signals are treated as requests to opt out of the sale or sharing of personal information or targeted advertising.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, data practices, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last Updated” date. Where required by law, we may provide additional notice of material changes.