Refund policy

1. Return and Exchange Window

JUITOY accepts eligible return and exchange requests submitted within 30 days from the date the order is delivered.

This policy applies to eligible orders delivered within the United States.

To request a return or exchange, contact us first at support@juitoy.com. Please include your order number, the reason for your request, and any relevant photos or videos.

2. Return Authorization and Return Address

All returns must be authorized by JUITOY before the product is shipped back.

Once your request has been reviewed and approved, we will provide the applicable return instructions and authorized return address by email.

Returns sent without prior authorization may be refused and may not qualify for a refund or exchange.

The registered business address listed on our website is not a return address and cannot accept returned products. Do not send products to our registered business address.

3. Return Eligibility

To qualify for a return or exchange, the product must meet the following conditions:

• The request must be submitted within 30 days of delivery.
• The product must be clean and in acceptable condition.
• The product must not show signs of misuse, intentional damage, punctures, cuts, tears, excessive stains, abnormal wear, or improper handling.
• The product must be carefully deflated and securely packed before return shipment.
• All accessories and components originally included with the order must be returned.

JUITOY reserves the right to inspect returned products before approving a refund or exchange.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If your product arrives damaged, is defective, or is different from the item you ordered, contact us as soon as possible at support@juitoy.com.

Please provide:

• Your order number
• The product name or model
• A clear description of the issue
• Clear photos or videos showing the damage, defect, or incorrect item

If the issue is confirmed to be caused by a manufacturing defect, shipping damage, an incorrect item, or an error on our part, JUITOY will cover the applicable return shipping cost or provide an appropriate prepaid return method.

After reviewing the circumstances, we may provide a replacement, exchange, repair solution, or refund.

5. Returns for Non-Defective Products

If you return a product because you changed your mind, selected the wrong size, no longer need the product, or for another reason unrelated to a verified defect, shipping damage, incorrect item, or error on our part, you are responsible for the return shipping cost.

After your return request is approved, you may choose one of the following return methods:

• Arrange and pay for return shipping through a carrier of your choice, following the return instructions provided by JUITOY.
• Contact JUITOY for assistance arranging the return shipment.

If JUITOY assists with arranging a return label for a non-defective return, the applicable return shipping cost and payment or refund-deduction arrangement will be disclosed and confirmed with you by email before the label is issued.

We recommend using a trackable shipping service. The customer remains responsible for the returned package until it is delivered to the authorized return location.

6. Exchanges

JUITOY accepts eligible exchange requests within 30 days of delivery. Contact us at support@juitoy.com before returning the original product.

If an exchange is requested because of a verified product defect, shipping damage, incorrect item, or error on our part, JUITOY will cover the applicable shipping costs after the issue has been reviewed and approved.

For an exchange involving a non-defective product:

• The customer is responsible for the cost of returning the original product.
• JUITOY will cover the standard shipping cost of sending the approved replacement product to the customer.

Exchanges are normally processed after the original product has been received and inspected, unless another arrangement is confirmed by email.

7. Non-Returnable Situations

Returns or exchanges may be refused if the product does not meet the conditions of this policy.

Non-returnable situations include:

• Products damaged by sharp objects, punctures, cuts, tears, or intentional damage
• Products damaged by improper inflation, over-inflation, improper storage, misuse, or accidents
• Products with excessive stains, contamination, abnormal wear, or signs of improper handling
• Normal wear and tear that is not caused by a manufacturing defect
• Return requests submitted more than 30 days after delivery
• Products sent to an unauthorized address
• Products returned without first contacting JUITOY for authorization

8. Missing Accessories or Components

All accessories and components originally included with the product must be returned, including applicable inflatable pillows, charging cables, storage bags, and other included items.

If an accessory or component is missing, JUITOY will contact you by email before completing the refund or exchange.

You may choose to:

• Send the missing accessory or component to the authorized return location at your expense; or
• Authorize a reasonable deduction from the refund based on the current replacement or retail value of the missing item.

Any proposed deduction will be explained and discussed with you by email before it is applied.

9. Restocking Fees

JUITOY does not charge a restocking fee.

However, applicable return shipping costs or agreed deductions for missing accessories or components may be deducted from the refund when permitted under this policy and confirmed by email.

10. Standard and Expedited Shipping

JUITOY provides free standard shipping for orders delivered within the United States. Because no standard shipping fee is charged, there is no standard shipping fee to refund.

Expedited shipping may be available upon request. Customers must contact us by email to confirm availability and pay the applicable expedited shipping fee.

Expedited shipping fees are non-refundable when a return or exchange is requested for a non-defective product, including requests caused by a change of mind, an incorrect size selection, or another customer-related reason.

If the return is caused by a verified product defect, shipping damage, an incorrect item, or an error on our part, any expedited shipping fee paid for the original order will be refunded.

11. Order Cancellation

To request an order cancellation, contact us as soon as possible at support@juitoy.com.

An order may be canceled if it has not yet been shipped by our warehouse.

Once an order has been shipped, it can no longer be canceled and must be handled through the applicable return process after delivery.

If a cancellation is approved, the refund will be issued to the original payment method. JUITOY will normally process the approved refund within 3–5 business days.

After the refund has been issued, your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.

12. Refund Inspection and Processing

After an authorized return is delivered, JUITOY will inspect the product and notify you by email whether the refund has been approved.

Approved refunds will be processed to the original payment method within 3–5 business days after inspection and approval.

After the refund has been issued by JUITOY, your bank, credit card company, or payment provider may require an additional 5–10 business days to post the refund to your account.

The total time required for the refund to appear depends on your financial institution and is outside JUITOY’s control after the refund has been issued.

If the returned product does not meet the conditions of this policy, we will contact you by email before rejecting the refund or proposing an adjustment.

13. Warranty-Related Issues

Product issues reported after the 30-day return window may be reviewed under our 1-Year Limited Warranty, where applicable.

Warranty coverage is limited to eligible manufacturing defects in materials and workmanship under normal use.

Warranty coverage does not include misuse, accidental damage, punctures, cuts, improper inflation, improper storage, unauthorized modifications, or normal wear and tear.

To submit a warranty-related request, contact us at support@juitoy.com and provide your order number, proof of purchase, a description of the issue, and clear photos or videos.