Warranty & Support

Woman waking on a gray JUITOY air mattress in a sunlit bedroom

Your Satisfaction is Our Top Priority.

Thank you for choosing JUITOY.
Products purchased directly from the JUITOY official website are automatically eligible for warranty support. No separate warranty registration is required.

For Amazon purchase support, please submit your Amazon order information through the designated Amazon Warranty Registration page.

This helps us verify your purchase and review warranty-related requests more efficiently.

Warranty Coverage
JUITOY products include a 1-Year Limited Warranty starting from the date of delivery.
This limited warranty covers eligible manufacturing defects in materials and workmanship under normal use.
Please keep your order confirmation or proof of purchase for support requests.

Please note: Warranty claims are subject to review and approval by JUITOY. Customers may be asked to provide an order number, proof of purchase, product information, and clear photos or videos showing the issue.
  • Automatic Warranty Eligibility
    Products purchased from the JUITOY official website are automatically eligible for warranty support. No separate registration is required.
  • 1-Year Limited Warranty
    JUITOY provides a 1-year limited warranty starting from the date of delivery.
  • Covers Manufacturing Defects
    The warranty applies to eligible manufacturing defects in materials and workmanship under normal use.
  • Warranty Review Required
    Warranty claims are subject to review and approval by JUITOY. Please provide your order number, proof of purchase, and photos or videos if requested.

What Is Not Covered
The warranty does not cover damage caused by misuse, improper inflation, over-inflation, improper storage, accidents, sharp objects, punctures, cuts, tears, normal wear and tear, or customer-caused damage.
Normal material stretching during the first few uses is not considered a defect. A quick top-up of air may be needed during initial use.

Warranty Support
If you need help with warranty coverage, product setup, product use, returns, exchanges, or a product issue, please contact us by email.
support@juitoy.com

 Contact Support